Your Return Options (Online Purchases Only)

You have two easy ways to return items purchased online:

Option 1: Return In-Store (Free of Charge)

Bring your item to any Refinery store near you, at no cost.

• Items must be in original condition with tags attached, unworn and free of damage
• Remember to bring your online order confirmation or invoice that you can find on your online profile.

** Refinery Junior Products: Items from our Refinery Junior range can only be returned to stores that stock Junior products. Use our Store Locator to find your nearest participating store.

Option 2: Return via Courier (R50 restocking fee)

Prefer to send it back from home? We’ve got you.

• Book a return collection by entering your email address & order number above.
• Make sure you upload well-lit images of the front & back of items. Clearly showing the entire product is visible in the images
• All apparel items must be returned in their original condition
• Package your items securely and ensure they meet return conditions.
• You have 30 days from delivery to request a return.
• Items must be unworn, unwashed, and in original condition.
• Your items will be inspected and once approved, refunds are issued to your original payment method.
• We cannot process EXCHANGES online, if you would like to exchange an item, please visit your nearest store.
• Free gifts or promotional items are not returnable
• If your product is defective, and has been inspected, the R50 restocking fee will not be applicable

Received the Wrong or Faulty Item?

We're so sorry! Please email us here within 48 hours with:

• Your order number
• A brief description of the issue
• If your product is defective, and has been inspected, the R50 restocking fee will not be applicable.