FREE SHIPPING FOR ORDERS OVER R550
Make sure you're using the same email address and password you registered with.
If you’ve forgotten your login details, click "Forgot your password?" to reset it. Check your junk folder for the reset email.
Still can’t log in? You might have checked out as a guest previously and did not register an account, Please create an account here (https://www.refinerystore.co.za/account/login)
If you’re still experiencing problems, feel free to contact us (https://www.refinerystore.co.za/pages/contact-us ).
We have stores across all provinces in South Africa.
You can visit our flagship stores for the full experience, where you can shop Refinery, Junior, and our OSMO activewear range.
We currently have a few stores in Namibia and are expanding into the rest of Africa.
Use our store locator to find the one closest to you. (button - https://www.refinerystore.co.za/pages/stores )
Click “Forgot your password?” at login. We’ll email you a reset link.
Check your junk folder just in case.
If you do not receive an email to reset your password, it may mean that you previously checked out as a guest and do not have an online profile. In this case, please create an account here
(Register account button - https://www.refinerystore.co.za/account/login )
If you still experience problems, contact us (https://www.refinerystore.co.za/pages/contact-us )
We accept all credit/debit cards via Peach Payments and A+ Account cards with Refinery, Ayana, Dunns, Shoe City, Tekkie Town, Ackermans, and PEP cards.
Enjoy free delivery on all orders in South Africa when spending R550 or more.
Track your order via our tracking page. Use the tracking number from your order confirmation email. If you need help, contact our customer service team.
You don’t need an account to browse or add items to your basket, but you must register to make a purchase.
Benefits of an account include:
Click the unsubscribe link at the bottom of any email from us. Once you have clicked unsubscribe, you will no longer receive marketing emails from us.
At REFINERY, we offer more than just a job — we offer a career filled with growth, creativity, and purpose. We’re proud of our dynamic and supportive work environment, where team spirit, innovation, and a passion for fashion come together. Check out our careers page
Currently, we only deliver within South Africa.
We accept all credit/debit cards via Peach Payments and A+ Account cards with Refinery, Ayana, Dunns, Shoe City, Tekkie Town, Ackermans, and PEP cards.
Click “Forgot your password?” at login. We’ll email you a reset link. Check your junk folder just in case.
If you do not receive an email to reset your password, it may mean that you previously checked out as a guest and do not have an online profile. In this case, please create an account here
Prices on our site include applicable sales tax.
After payment is made on our verified website, you’ll get an email confirming your order. A second email will follow when your order has left the warehouse & en route to you.
Please make sure you are only shopping from our verified site. www.refinerystore.co.za
We get bank authorization and charge your card when you place your order, before dispatch. You’ll receive an email confirming your purchase and charge.
We can’t always say why payments fail. The card payment process involves both our systems and your bank. Please ensure your card details are correct and the card is valid. If issues persist, try another card or check with your bank.
Yes, Refinery offers an account card that can be used when shopping at Refinery, Ayana, Dunns, Shoe City & Ackermans.
You can apply for your A+ card in-store or online here
A+ Account card will work on online & in-store purchases.
If you register, you'll only get marketing emails if you opt in to receive marketing communication.
We never share your details.
You can unsubscribe from marketing emails anytime. You will still receive operational emails from Refinery if you purchased something online.
Make sure you're using the same email address and password you registered with.
If you’ve forgotten your login details, click "Forgot your password?" to reset it. Also, check your junk folder for the reset email.
Still can’t log in or did not receive the "Forgot your password” email? Check your junk folder for the reset email. You might have checked out as guest previously and did not register an account, please create an account here
You don’t need an account to browse or add items to your basket, but you must register to make a purchase.
Benefits of an account include:
Yes, you can use your Refinery, Shoe City, Dunns, Tekkie Town, Ackermans, AYANA and PEP account cards online. Just remember to choose the A+ option during payment via Peach Payments.
Unfortunately not. In-store gift cards/virtual vouchers can’t be used online.
Yes, lay-bys are available in stores only. A 10% deposit is required, and the lay-by is valid for 3 months. Lay-bys are only available in-store, not online. Find your nearest store here
If you’re underage or don’t have your own card, a parent, guardian, or friend can place the order for you using their account and payment details, with your agreement to accept delivery.
Yes, you can use a debit card or A+ Account card.
We offer debit payment options via Visa, Mastercard, and Capitec Pay.
Don’t have an A+ Account Card yet? Visit any of our stores to get yours. T&Cs apply. Use our store locator to find your nearest branch
After payment, changes or cancellations aren’t possible. But don’t worry—you can return items you don’t want for a refund, in-store or online.
T’s and C’s apply.
Find the nearest store to you
No, once payment is complete, you cannot add items to your order. To purchase additional products, please place a new order.
No, orders cannot be canceled after payment. However, you may return unwanted items for a refund, provided they are unworn, undamaged, and in their original packaging.
See our online returns process:
We have a 30 days return policy .
Proof of payment is also required.
The courier fee on all returns/refunds are R50.
Returns need to be logged online (https://www.refinerystore.co.za/a/returns )
A customer service agent will call you to arrange payment back into your account after the product has been inspected.
Want to return in-store? Find the nearest store to you here.
You can order on desktop or mobile, but it must be placed through our website. Please make sure you are only shopping from our verified site
Enjoy free delivery on all orders in South Africa when spending R550 or more.
Use the tracking number from your order confirmation email. Then insert the order number here (insert tracking page link) If you need help, contact our customer service team
Yes, a signature is required. If you're not home, your order will return to our warehouse and a redelivery will be arranged - additional delivery fees may apply for a second or subsequent delivery attempt, as we do not deliver after normal working hours.
Currently, we only deliver within South Africa.
No, we can’t deliver to P.O. Boxes because a signature is required on delivery.
If you have not received our order after 12 days contact our customer service team and include your order number to help us locate it faster.
Yes! You can save and select multiple delivery addresses in your account. Please note, we’re unable to deliver to P.O. Boxes, hospitals, airports, or prisons.
You’ll receive an email once your order has been picked, packed, and dispatched from our warehouse. Delivery can take up to 10 days.
You can track your order using the tracking number from your confirmation email.
Insert the order number on this page (insert tracking page link) . If you still need help, contact our customer service team
If you have not received your items after 12 days, please contact our customer service team
After payment is made on our verified website, you’ll get an email confirming your order. A second email will follow when your order has left the warehouse & en route to you.
No, in-store purchases must be returned in-store. Refunds can be made to a credit card, as a voucher, or in cash—but not to a debit card. Find the nearest store to you.
Only online purchases can be returned online. For that you can Log A Return https://www.refinerystore.co.za/a/returns ).
You can return items bought online within 30 days. Items must be in their original condition and packaging.
See our online returns process:
We have a 30 days return policy
Proof of payment is also required.
The courier fee on all returns/refunds are R50.
Returns need to be logged online.
A customer service agent will call you to arrange payment back into your account after the product has been inspected.
Returns can take up to 7 working days to process.
Note: We don’t accept returns on pierced jewellery.
See our online returns process:
We have a 30 days return policy
Proof of payment is also required.
The courier fee on all returns/refunds are R50.
Returns need to be logged online.
A customer service agent will call you to arrange payment back into your account after the product has been inspected.
Yes, you can exchange items at your nearest store
Please note: exchanges are not available online — only returns can be processed through our online platform.
Also note that online purchase can be returned online. If you shopped in - store you must exchange or refund in - store.
If you purchased online, you can return your items either in-store or online within 30 days. Items must be unworn, undamaged, and returned in their original packaging and condition.
See our online returns process:
We have a 30 days return policy
Proof of payment is also required.
The courier fee on all returns/refunds are R50.
Returns need to be logged online (https://www.refinerystore.co.za/a/returns )
A customer service agent will call you to arrange payment back into your account after the product has been inspected.
See our delivery & returns policy for details.
Want to return in-store? Find the nearest store to you
You need a registered online profile to view your orders and invoices. If you don’t have an account If you checked out as a guest, create an account with the same email used at checkout to link your order.
Once logged in, click your profile icon, find your order, and click view to see the invoice. You can print it or show it on your device in-store as proof of purchase.
You can return items within 30 days of receipt. If your product is faulty/defective, return it for assessment. If it fails to give reasonable wear due to defects, we’ll refund your purchase price. See our return policy for more details.
Proof of payment is also required.
Returns need to be logged online (https://www.refinerystore.co.za/a/returns ).
Contact our customer service team and include your order number so we can assist you.
Contact our customer service team and include your order number to help us resolve the issue
We often run discount promotions and special offers for Refinery, Junior and OSMO. Check our website (https://www.refinerystore.co.za/ ) regularly for the latest deals.
You can enter one promo code per order at checkout.
Usage limits depend on the specific promotion.
Yes! We’ve partnered with Varsity Vibe to offer students 20% off in select stores (Monday–Sunday). For details and sign-up, visit varsityvibe.co.za.
Note: Varsity Vibe discounts are in-store only, not online.
Bloemfontein
Loch Logan
Grahamstown
Pepper Grove Mall
Port Elizabeth
Greenacres
Potchefstroom
Mooi Rivier Mall
Pretoria
Menlyn Park
Durban
Gateway
Midlands Mall
Musgrave Centre
The Pavilion
Cape Town
Blue Route Mall
Canal Walk
Cavendish Square
Kenilworth Centre
St Georges Mall
Tyger Valley
Eikestad Mall - Stellenbosch
Johannesburg
Braamfontein
Cresta Shopping Centre
Eastgate Mall
Fourways Mall
Greenstone
Melville Campus Square
The Rosebank Mall
It could be because:
Please review the promotion terms and conditions for details.
It could be because:
Please review the promotion terms and conditions for details.
Discounts can’t be applied after your order is placed.
Please ensure your code is applied before clicking "PROCEED."
Please make sure you are only shopping from our verified site. www.refinerystore.co.za
If you’re still having trouble accessing the site or completing a purchase, please contact our customer services team for help.
When you reach out, please include details about the issue you’re facing to help us assist you faster.
If some images aren’t loading on the website, please check your internet connection. If your connection is good but the images still don’t appear, please try refreshing the page. If that does not work contact our support team for assistance
Payments are encrypted and processed by trusted external providers like Peach Payments.
We never access your card or banking details.
Your privacy is respected and we only share information with your permission, except as outlined in our privacy policy.
For more details or questions, please read our privacy policy or contact us, as is clearly set out in our privacy policy.
We don’t have an app yet, but our website works great on iPhone, iPad, and Android devices. Please make sure you are only shopping from our verified site
Our Terms and Conditions apply to all registered users and purchases made on our site. Please read them before buying. If you have any other questions contact us
